Returns & Cancellation Policy
Retail & Preferred Customers
Neora™, LLC is sure you will be happy with your order. However, if for any reason you wish to return your product, we gladly offer a 30-day, money-back satisfaction guarantee to all Retail and Preferred Customers. If a Retail or Preferred Customer is dissatisfied with any product for any reason, you may return the item in its original packaging, along with the original invoice, to Neora within 30 days of the purchase for a full refund of the purchase price minus shipping. The Customer is responsible for the cost of return freight. Non-accepted delivery charges will be debited to the Customer’s account for refusing product.
If the product was purchased directly from an Independent Brand Partner, please contact them for a refund. You will need to return the product and original invoice to the Brand Partner, who will refund the product purchase price. The Brand Partner will then return the product to Neora for a replacement product.
If the product was purchased from a Brand Partner website, please contact the Neora Support Department.
In order to facilitate the return process, the Retail or Preferred Customer is required to contact Neora to obtain a Return Merchandise Authorization (RMA) Number. This number must be written on the outside of the shipping box. If a package is returned without an RMA Number, the refund may be delayed or refused.
For additional information or assistance in processing a return, please contact the Brand Partner from whom the product was originally purchased, or the Neora Support Department at neorasupport.com or 855-463-7486 (855-4-NEORA).
Brand Partners
A Brand Partner who terminates his or her business relationship with the company has the right to return for repurchase on commercially reasonable terms currently marketable inventory including company produced promotional materials, sales aids, and kits in the Brand Partner's possession and purchased for resale prior to the date of termination. For purposes hereof, “reasonable commercial terms” shall mean the repurchase of marketable inventory within twelve (12) months from the Brand Partner’s date of purchase at not less than 90% of the Brand Partner’s original net cost less appropriate set-offs and legal claims, if any. Original shipping costs are not refundable and customer is responsible for the cost of return freight. Any commissions, overrides, and/or bonuses paid to customer will be deducted from the refund. In addition, for purposes of this section, products shall not be considered “currently marketable” if returned for repurchase after the product’s commercially reasonable, usable, or shelf-life period has passed (shelf life will be deemed to have passed if the product package has been opened); nor shall products be considered “currently marketable” if the company clearly discloses to Brand Partner prior to purchase that the products are seasonal, discontinued, or special promotional products and are not subject to the repurchase obligation. The company will not issue a refund for, nor replace, any product previously certified as having been sold under the 70% Rule. No refunds will be issued unless a Brand Partner is in strict compliance with the published refund policy that is part of the Neora Policies and Procedures Manual. Non-accepted delivery charges will be debited to the Brand Partner's account for refusing product.
Return Procedure
If the product was purchased directly from a Neora Brand Partner, please contact him or her directly for a refund. You will need to return the product and original invoice to the Brand Partner, who will refund the product purchase price. If the product was purchased from a Neora Brand Partner website, you must contact Neora by ticket at neorasupport.com or by phone at 855-463-7486 to obtain a Return Merchandise Authorization (RMA) Number. An RMA Number is valid for ten (10) business days.
The RMA Number must be written on the outside of the return shipping box. A refund will be processed within 10 business days following the receipt of an authorized return. All refunds will be in U.S. Dollars. If a package is returned without an RMA, the refund may be refused or delayed.
Returns will not be authorized due to an SmartShop Order not being cancelled in time. An SmartShop cancellation form must be submitted at least five (5) business days prior to the next scheduled SmartShop Order process date. For additional information or assistance in processing a return, please contact the Brand Partner from whom the product was originally purchased, or the Neora Support Department at neorasupport.com or 855-463-7486 (855-4-NEORA).